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On the utility of user stories

2021-10-16T00:00:00Z

User stories are a staple of most agile methodologies. You’d be hard-pressed to find an experienced software developer that’s not come across them at some point in their career. In case you haven’t, they look something like this:

As a frequent customer,
I want to be able to browse my previous orders,
So that I can quickly re-order products.

They provide a persona (in this case “a frequent customer”), a goal (“browse my previous orders”) and a reason (“so that I can quickly re-order products”). This fictitious user story would probably rank among one of the better ones I’ve seen. More typically you end up with something like:

As a user,
I want to be able to login,
So that I can browse while logged in.

This doesn’t really provide a persona or any proper reasoning. It’s just a straight-forward task pretending to be a user story. If this is written in an issue then it provides no extra information over one that simply says “Allow users to login”. In fact, because it’s expressed so awkwardly I’d argue that it’s worse.

This kind of task-disguised-as-a-user-story problem becomes more obvious when people try to write technical tasks in the same way:

As a developer,
I want to refactor the JobFactory,
So that I can work with it more efficiently in the future.

This just says “Refactor the JobFactory”. If you wrote that in a ticket you’d probably feel bad for not describing it very well, but somehow when it’s dressed up as a user story it feels more valuable.

Does the user really want that?

One thing that really irks me about user stories is that it lets you twist your business objectives into sounding like they’re the user’s idea: the story becomes a post-hoc justification for a task you decided was required.

Say you’re making a mobile app for an online book store, and your team for whatever reason has a target of increasing the number of users who view the daily book-of-the-day offer. Maybe you do some interviews and users tell you they forget to check in each day to see what the offer is. How can you funnel more users there?

As a mobile app user,
I want to receive a push notification whenever a new book-of-the-day is available,
So that I have the chance to buy the book.

Some users probably do want such a thing, but I’d argue the vast majority of them do not. Imagine if every app on your phone alerted you whenever there was a new deal, or popped up a dialog whenever you went near a physical shop they had vouchers for…

Obviously in the cold reality of capitalism businesses make money by doing things not strictly in the interests of users¹. When written up like this it becomes so painfully disingenuous, though. Despite writing a user story that starts with the words “As a user”, you’re not really putting yourself in the user’s shoes.

Who even is the user?

One of the big benefits of user stories comes from using personas to describe users. It’s also one of the things that’s rarely actually done, at least in my experience. Looking at Google Trends you can see the rise of searches for “user story” as agile slowly takes over the world, but the movement in searches about personas is very slight:

Graph showing relative search frequency for user stories against user personas

A lot of the time stories are just written with “As a user”, or have some adjectives tacked on to the start (“as a mobile user”, “as a logged-in user”). The best I’ve ever seen in the wild was specifying the class of user like in the example at the start: “as a frequent customer”, or “as a visually impaired user”.

The problem with using these classes is it requires you to come up with them when you’re writing the story. Maybe one day you think about visually impaired users, but the next you don’t. Maybe Bob thinks about certain classes of users, but Alice concentrates on different ones.

The ideal way to solve this is to come up with personas that all the team understand. For example:

Kiera is addicted to books. She reads across genres, and often buys books to gift to her friends and family. She has piles and piles of books to read, but that doesn’t stop her ordering more if she sees a good deal. She likes receiving new books almost as much as reading them, and opts for the fastest delivery available.
Sharon is a slow, methodical reader. She buys one book at a time when she’s close to finishing her current one, and gifts or resells her old books. She almost exclusively reads Science Fiction, and will generally read complete series from start to finish. She’s short-sighted and often struggles when using mobile phones or computers.

You’d probably want 2-4 personas that collectively represent most facets of your userbase. They can be a lot more fleshed out than these - if you search for example user personas you’ll find many beautifully presented examples that have complete backgrounds including hobbies, education levels, and so on. Even with this minimal level of detail, though, I’d argue they’re more useful than just writing things in a standard user story form.

Thinking back to the story about push notifications, writing it to use one of these two personas forces you to think about the trade-offs involved. Kiera probably would like a notification, but it would annoy and possibly confuse Sharon. This then leads you down the path of considering how to accommodate both types of user — maybe adding it as an option, or doing some fancy machine learning, etc. The conversation is now focused around the users, rather than steamrolling over them to reach a business objective.

You’re holding it wrong

The problems I’ve described are not a problem with user stories per se, but rather common issues with how they’re used. But there’s only so many times you can tell people they’re holding a tool wrong before you have to accept that maybe the tool was badly designed.

Considering features from the perspective of multiple personas is the single best thing you can possibly do to ensure you’re providing value to your users. You don’t even need to write things in the typical user story style to benefit from this.

Tacking “As a user,” to the start of all your JIRA tickets isn’t being agile, and isn’t good for users, even if it lets you tick a box somewhere. In some cases this lip-service to users is actively detrimental to them. We should be valuing users and personas over stilted templates and check-box exercises (remind you of anything?).

As a user, I want to pay more money for the things that I buy, so that the company’s CEO can afford to go to space. ↩︎

How to break everything by fuzz testing

2020-04-26T00:00:00Z

Fuzz testing is a bit like the infinite monkey theorem, but instead of Shakespeare you get crashes.

Fuzz testing, if you’re not aware, is a form of testing that uses procedurally generated random inputs to see how a program behaves. For instance, if you were fuzz testing a web page renderer you might generate a bunch of HTML - some valid, and some not - and make sure the rendering process didn’t unexpectedly crash.

Fuzz testing doesn’t readily lend itself to all types of software, but it particularly shines in cases where some kind of complex user input is accepted and processed in some way - like the aforementioned web page renderer. I was recently adding a library to parse EXIF data to images to an Internet-facing service and realised it was a perfect opportunity to do some fuzz testing. Even if I didn’t find any issues, I’d improve my confidence that the library was safe enough to expose to the Internet.

Breaking my EXIF library

I wrote a quick harness to run go-fuzz on the library, and gave it some pre-existing demo files as sample input. The way go-fuzz works is that it instruments your code and then mutates the inputs to try to improve the coverage. For example, if I had some sample data that had an EXIF tag with a value of 1 then go-fuzz might change it to a 2 and see if the code follows a different path. In most cases it won’t but when it does, they tend to be very interesting cases.

One of the first issues that go-fuzz found was that some values in a maker note field would cause the library to panic (i.e., crash). This happened because there was a check to see if the first six characters were “Nikon” and a null byte, without first checking to see if there were actually six characters available. This is a kind of bug that doesn’t happen much with “real” data - as the field is either not present or completed correctly - but could easily be exploited once this code is exposed to the Internet.

Another interesting bug that go-fuzz found was that if a tag had a particularly large count, the library would try to allocate an obscene amount of memory and die. There was already a check in the code that was meant to avoid this exact scenario, but go-fuzz managed to find a way around it. Each tag has a size (for example an integer tag takes a fixed number of bytes) and a count; the existing check multiplied the two together and made sure that the result wasn’t too large. For most cases this was fine but go-fuzz found a case where the count was so large that when multiplied by the size of the tag it overflowed the integer and became negative, thus passing the sanity check but then subsequently failing when it came around to actually allocating the memory.

The final bug of note that go-fuzz found was the most interesting. EXIF data is stored in IFDs (“Image File Directories”), and each IFD provides what is effectively a pointer (a byte offset) to the next one. The EXIF library already had a check to make sure that these didn’t loop, but it only checked the immediately preceding IFD - so if IFD 1 linked to IFD 2, it would catch IFD 2 linking back to IFD 1 and break the loop with an error. Go-fuzz found that having three interlinked IFDs had the same issue, though, and the guard code wasn’t triggered. This created an infinite loop, maxing out a CPU core until the process was eventually killed - one of the worst kind of bugs you could have in an Internet-facing service which doesn’t deal with private data! The fix for this was fairly straightforward - I just made the library keep a record of the previously visited IFDs and bail out if it found a loop.

Breaking my IDE

When go-fuzz detects an issue it outputs not only the details of the problem (the stack trace, error message, and so forth) but also the input that generated the problem. This is useful for reproducing and making sure the issue is fixed, but it also makes it really easy to write a test to ensure that the behaviour never regresses in the future.

As I was working through fixing the bugs that go-fuzz found, I dutifully added new tests where needed. After adding the sample input with looping IFDs to the project, I switched to IDEA to write a test to use it. I clicked on the input file to copy the file name, and then the entire IDE hung and had to be restarted. Uh oh! When I restarted IDEA, it immediately began indexing the project and again hung. It turns out IDEA parses EXIF data (presumably, even if it does nothing else with the data, to get the rotation property for images), and the library they use - an independent one written on Java - had the same bug as the Go library I was using.

In order to stop IDEA from indexing the file and becoming unusable I renamed it from a ‘.tif’ extension to ‘.dat’, and everything went back to normal. I thought I’d best report the bug to JetBrains, though, so they could put a proper fix in.

Breaking YouTrack

JetBrains use their own issue tracker called YouTrack for reporting bugs in IDEA. I dutifully went over and described the problem, attaching the log files from the IDE, a description of how the file was malformed, and carefully selected the .dat version of the file to upload so that it wouldn’t cause anyone else the same immediate problem.

After trying to upload the file I got a strange error back. Uh oh! I submitted the IDEA issue as it stood, unable to see if the attachments had even uploaded, and went and wrote up an issue for YouTrack itself about the error message. While I was doing that, YouTrack seemed to slow down and become really annoying to use. I had a sinking feeling the exact same thing was probably happening as with IDEA and my library - but this time YouTrack had content-sniffed the file instead of relying on the file extension. In hindsight, I should’ve put the file in a passworded archive to ensure no automated tools got hold of it. I marked the issue as a security problem as in a service like YouTrack it presents a denial-of-service opportunity¹ (remember when I said it was one of the worst kinds of bugs you could have in an Internet-facing service?…)

Shortly after I raised my YouTrack ticket, a notice appeared at the top of the page saying they were investigating the current performance issues. Uh oh! I was holding out hope that this was unrelated to me uploading the buggy dat file, but the timing all seemed a bit suspect. I shot support an e-mail saying I think I might be the root cause for their performance issues and linked to the ticket. In the time it took me to e-mail them, the entire site had been put into maintenance mode. I got an e-mail back a few hours later confirming the outage was in fact all my fault, as I’d feared. Within the space of days the JetBrains security team had fixed the issue in YouTrack, which was a pretty nice turnaround.

So if you were trying to access YouTrack at the start of March and couldn’t - I’m sorry, I didn’t mean to! Also, if you’re building an Internet-facing service that takes user input you should really consider running a fuzz tester against it!

“We have a problem”. “Remember, there are no such things as problems, only opportunities”. “Well then we have a DDoS opportunity.” – @J4vv4d ↩︎

Debugging beyond the debugger

2019-05-08T00:00:00Z

Real-life debugging tools

Most programming — and sysadmin — problems can be debugged in a fairly straight forward manner using logs, print statements, educated guesses, or an actual debugger. Sometimes, though, the problem is more elusive. There’s a wider box of tricks that can be employed in these cases but I’ve not managed to find a nice overview of them, so here’s mine. I’m mainly focusing on Linux and similar systems, but there tend to be alternatives available for other Operating Systems or VMs if you seek them out.

Networking

tcpdump

tcpdump prints out descriptions of packets on a network interface. You can apply filters to limit which packets are displayed, chose to dump the entire content of the packet, and so forth.

Typical usage might look something like:

# tcpdump -nSi eth0 port 80
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on eth0, link-type EN10MB (Ethernet), capture size 262144 bytes
16:03:35.577781 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [S], seq 2815779044, win 64800, options [mss 1440,sackOK,TS val 2378811665 ecr 0,nop,wscale 7], length 0
16:03:35.586853 IP6 2001:db8::2.80 > 2001:db8::1.54742: Flags [S.], seq 1522609102, ack 2815779045, win 28560, options [mss 1440,sackOK,TS val 3063610173 ecr 2378811665,nop,wscale 7], length 0
16:03:35.586877 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [.], ack 1522609103, win 507, options [nop,nop,TS val 2378811674 ecr 3063610173], length 0
16:03:35.620678 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [P.], seq 2815779045:2815779399, ack 1522609103, win 507, options [nop,nop,TS val 2378811708 ecr 3063610173], length 354: HTTP: GET / HTTP/1.1

Here you can see the start of a plaintext HTTP request: the three-way handshake as the TCP connection is established followed by a GET request. Even if the data is encrypted as it will be in most cases, it’s often useful to see the “shape” of the transmissions: did the client start sending data when it connected, did the server ever respond, etc.

Daniel Miessler has a good tutorial on tcpdump if you’re not familiar with it and don’t want to jump straight into the man page.

… with Docker

Docker sets up separate network namespaces for each container. To see the traffic across the interfaces of a single container you can nsenter the container’s network namespace:

# nsenter -t $(docker inspect --format '{{.State.Pid}}' my_container) -n tcpdump -nS port 80

This retrieves the PID for the container, and tells nsenter to enter the network (-n) namespace from the given target (-t) PID, and then run the given command (in this case tcpdump ...).

openssl s_client / s_server

When a connection is using TLS it’s often useful to try connecting to the server and see what certificate it presents, algorithms it negotiates, and so forth. OpenSSL offers two useful subcommands which can help with this: s_client for connecting as a client, and s_server for listening to connections.

For example, using s_client to connect to google.com on the standard HTTPS port shows us details about the server cert and its verification status:

$ openssl s_client -connect google.com:443
CONNECTED(00000003)
depth=2 OU = GlobalSign Root CA - R2, O = GlobalSign, CN = GlobalSign
verify return:1
depth=1 C = US, O = Google Trust Services, CN = Google Internet Authority G3
verify return:1
depth=0 C = US, ST = California, L = Mountain View, O = Google LLC, CN = *.google.com
verify return:1
---
Certificate chain
 0 s:C = US, ST = California, L = Mountain View, O = Google LLC, CN = *.google.com
   i:C = US, O = Google Trust Services, CN = Google Internet Authority G3
 1 s:C = US, O = Google Trust Services, CN = Google Internet Authority G3
   i:OU = GlobalSign Root CA - R2, O = GlobalSign, CN = GlobalSign
---
# ...

Whereas connecting to my webserver and providing an unknown host in the SNI field results in an SSL alert 112 (“The server name sent was not recognized”) and no server certificate is sent:

$ openssl s_client -connect chameth.com:443 -servername example.com
CONNECTED(00000003)
140384831313024:error:14094458:SSL routines:ssl3_read_bytes:tlsv1 unrecognized name:../ssl/record/rec_layer_s3.c:1536:SSL alert number 112
---
no peer certificate available
---
# ...

Often if you hit this kind of alert in an application the exact error will be lost somewhere in the many layers between the SSL library and the logs, so being able to directly connect and test can help diagnose a lot of issues.

Once a connection is established you can read and write plain text and it will be encrypted and decrypted automatically.

Java apps

If a Java app is involved in the connection, you can enable a lot of built-in debugging with a simple JVM property: javax.net.debug. You can tweak what exactly gets logged, but the easiest thing to do is just set the property to all and you’ll see information about certificate chains, verification, and packet dumps:

$ java -Djavax.net.debug=all -jar ....
# ...
found key for : duke
chain [0] = [
[
  Version: V1
  Subject: CN=Duke, OU=Java Software, O="Sun Microsystems, Inc.",
  L=Cupertino, ST=CA, C=US
# ...

More information about Java’s debugging options is available on docs.oracle.com.

Thread and core dumps

Higher-level languages frequently provide an interactive way to dump the current execution state of all of their threads (a “thread dump”). This is useful to spot deadlocks, some types of race conditions, and as a quick and dirty method of investigating hangs or excessive CPU usage.

With both Java and Go applications you can send a QUIT signal to have a thread dump printed out; Go applications will quit after doing so, Java ones will carry on running. At most terminals you can hit Ctrl and \ to send a QUIT signal.

For Java you can also use the jstack tool from the JDK to dump threads by PID; this can be useful if the application is running in the background or has redirected sysout:

$ jstack 8321
Attaching to process ID 8321, please wait...
Debugger attached successfully.
Client compiler detected.

Thread t@5: (state = BLOCKED)
 - java.lang.Object.wait(long) @bci=-1107318896 (Interpreted frame)
 - java.lang.Object.wait(long) @bci=0 (Interpreted frame)
 - java.lang.ref.ReferenceQueue.remove(long) @bci=44, line=116 (Interpreted frame)
 - java.lang.ref.ReferenceQueue.remove() @bci=2, line=132 (Interpreted frame)
 - java.lang.ref.Finalizer$FinalizerThread.run() @bci=3, line=159 (Interpreted frame)

# ...

A core dump provides more complete information about the state of a process, but is often more complex to interpret. The gcore utility from GDB will create a core dump of a process with a given PID. You can then generally load the core file using your normal debugger, depending on the language in question.

System calls

strace is the swiss army knife for seeing what a process is doing. It details each system call made by a program (you can filter them down, of course). For example:

$ strace -e read curl https://google.com/
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0 \236\0\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P!\0\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\200l\2\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20Q\0\0\0\0\0\0"..., 832) = 832
# ...
read(3, "\0\0\0\0\0\0\0\4\25\345\366\302\273sE6\365wI\225\321|\3435Z\362\216\372\215\251aO"..., 253) = 253
<HTML><HEAD><meta http-equiv="content-type" content="text/html;charset=utf-8">
<TITLE>301 Moved</TITLE></HEAD><BODY>
<H1>301 Moved</H1>
The document has moved
<A HREF="https://www.google.com/">here</A>.
</BODY></HTML>
read(3, "\27\3\3\0!", 5)                = 5
# ...

Brendan Gregg has a nice guide on strace and alternatives.

… with docker

When the application is running in docker you can usually just strace it from the host with the correct PID (from e.g. docker inspect --format '{{.State.Pid}}' my_container). Sometimes you may need to trace the startup of an application though, which is a bit trickier. Instead you can run a new container using the same PID namespace as your target, and the permissions needed to strace:

$ docker run --rm -it --pid=container:my_container \
  --net=container:my_container \
  --cap-add sys_admin \
  --cap-add sys_ptrace \
  alpine

From within the new container you can install strace, and trace any running program within the target container using strace -p as normal. To start a new program you need access to the target container’s filesystem, which you can get to via /proc/1/root (PID 1 being the main process that docker started in the target container).

Files

Sometimes the problem might relate to file access. There are a couple of straight forward — but nonetheless useful — tools which might help here. inotifywait uses the Linux inotify subsystem to watch files or directories for operations. For example:

$ inotifywait -mr site/content
Setting up watches.  Beware: since -r was given, this may take a while!
Watches established.
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ OPEN 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ CLOSE_WRITE,CLOSE 2019-05-08-debugging-beyond-the-debugger.md
# ...

Here the -m switch makes inotifywait monitor the files forever (instead of exiting on the first modification, which is the normal behaviour) and r makes it recurse into the directory and monitor each file and subdirectory in there.

If you want to see what processes currently have a file open, fuser is the go-to tool. For example:

$ fuser -v /
                     USER PID ACCESS COMMAND
/:                   root     kernel mount /
                     chris      2961 .rc.. systemd
                     chris      2986 .r... gdm-x-session
                     chris      2994 .r... dbus-daemon
                     chris      3001 .r... gnome-session-b
# ...

Honourable mentions

These aren’t really debugging tools, but I feel it’s worth mentioning as they often feature somewhere along the debugging-of-weird-problems journey.

I’ve seen some weird and wonderful problems happen because a disk is full, so a quick df early on in the debugging process never hurts. Some apps may hang, some may corrupt their config, some may fall over and die; sometimes the manner in which they fail doesn’t obviously point to a disk space issue.

Another issue that comes up now and then — especially inside VMs or other environment that don’t have a decent amount of “noise” happening — is entropy exhaustion. A quick look at /proc/sys/kernel/random/entropy_avail should be enough to confirm that everything is ticking along nicely. If it’s exceedingly low then you may find that anything involving random number generation stalls (TLS connections for example).