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Upgrading the RAM in a Dell G15 laptop

2023-07-29T00:00:00Z

The Dell G15

I currently use a Dell G15 laptop for work. It has served me well for a little over a year, but recently it has been struggling a little with my day-to-day workload. It came with 32GB of RAM — the highest possible specification at the time¹ — but that is apparently no longer enough for me.

For a recent project, I was working on a Rust library used in an Android app. That meant running the usual glut of Android tools (Android Studio, an emulator and at least one Gradle daemon) alongside a normal IDE (IntelliJ IDEA). Throw in a web browser and a couple of electron apps, and I often managed to use all 32GB.

When you start swapping memory out to an encrypted disk — even an SSD — it doesn’t make for great performance. At first, I tried to work around this by enabling the Linux out-of-memory (OOM) killer, but it turns out that it’s not too good with Electron apps: it will kill the large browser process, but then the small Electron wrapper will just respawn it.

Can it be upgraded or not?

The obvious solution to not having enough RAM is to add more RAM. A quick look in the manual showed this might not be possible, though. The manual includes the following “Memory specifications” table:

Description	Values
Memory slots	Two SODIMM slots
Memory type	DDR5
Memory speed	4800
Maximum memory configuration	32GB
Minimum memory configuration	8GB
Memory size per slot	8GB or 16GB
Memory configurations supported	8 GB, 1 x 8 GB, DDR5, 4800 MHz 16 GB, 1 x 16 GB, DDR5, 4800 MHz 16 GB, 2 x 8 GB, DDR5, 4800 MHz, dual-channel 32 GB, 2 x 16 GB, DDR5, 4800 MHz, dual-channel

That unambiguously says that an upgrade from 32GB is not possible. I gave up.

Later though, I was complaining about memory issues to a friend, and he pointed out a Dell forum thread where a couple of people claim to have successfully installed dual-channel 32GB modules. Since the alternative was getting an entire new PC after only a year, I decided to give it a go.

The upgrade attempt

I ordered a pair of Crucial 32GB DDR5-4800 SODIMMs, and after they turned up dismantled the laptop. The G15 comes apart pretty normally: there are uncovered screws on the bottom holding the lower part of the case on. With those removed and some gentle prying, it pops off, and you get access to the battery, GPU and motherboard.

The first thing I saw was this:

The G15 motherboard adamantly proclaiming that it doesn’t want 32GB SODIMMs

Not one but two labels that indicate it will only accept 8GB or 16GB modules. Oh well, what’s the worst that can happen?

Oops?

I dutifully installed the new modules, reconnected the battery and put the case back together. I pressed the power button, and… nothing. None of the usual garish lights that immediately come on, no screen output, just a dead laptop. After reading some more of the user manual, I found that there is a tiny status LED on the side next to the ethernet port. Forcing the laptop to power off and back on again, the status LED blinked a distress code at me: 2 amber blinks, 4 white blinks. The manual says that is — unsurprisingly — a memory fault.

I figured at this point that the manual and labels on the motherboard were probably right. I took the laptop apart again, reinstalled the original 2x16GB modules, reassembled it, and pressed the power button. It didn’t boot. I don’t spend a lot of time fiddling inside computers, but I’ve done it enough that I’m reasonably confident I can’t entirely break a computer while swapping some RAM modules. I took to Googling², and found an interesting article that said Dell laptops don’t like to boot after RAM changes unless you clear the CMOS by popping out the battery for 15 minutes.

I opened the laptop up, and looked around for the CMOS battery. There wasn’t one. Turns out they don’t exist any more. I left the main battery disconnected for a while to see if it would help, and it didn’t.

Unexpected success

I started to get worried: if I couldn’t fix this, I wouldn’t be able to work until I got a new PC, and that wasn’t really in my budget at the minute. I sat reading old forum threads and help guides³, none of which were actually useful. Out of nowhere, though, the laptop booted up.

Naturally, I immediately shut the laptop down again, opened it up, and switched back to the new RAM modules. Then I turned it on again and sat waiting. After about 15 minutes of it looking totally dead, it turned on and showed a BIOS warning about the hardware configuration being changed. It then booted perfectly normally, and all 64GB of RAM was visible and usable.

My theory is that the forum threads were right: Dell laptops are funny about RAM upgrades. But somehow in removing the physical CMOS battery, they’ve kept the same “you have to wait 15 minutes” behaviour just without any indication that’s what’s happening. Regardless, I now have enough RAM even for the greediest of IDEs and Electron apps.

Bizarrely, the maximum spec has decreased to 16GB since then. ↩︎
In the generic sense. I use Kagi these days. ↩︎
On my phone because, y’know, the laptop was busted. ↩︎

Debugging beyond the debugger

2019-05-08T00:00:00Z

Real-life debugging tools

Most programming — and sysadmin — problems can be debugged in a fairly straight forward manner using logs, print statements, educated guesses, or an actual debugger. Sometimes, though, the problem is more elusive. There’s a wider box of tricks that can be employed in these cases but I’ve not managed to find a nice overview of them, so here’s mine. I’m mainly focusing on Linux and similar systems, but there tend to be alternatives available for other Operating Systems or VMs if you seek them out.

Networking

tcpdump

tcpdump prints out descriptions of packets on a network interface. You can apply filters to limit which packets are displayed, chose to dump the entire content of the packet, and so forth.

Typical usage might look something like:

# tcpdump -nSi eth0 port 80
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on eth0, link-type EN10MB (Ethernet), capture size 262144 bytes
16:03:35.577781 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [S], seq 2815779044, win 64800, options [mss 1440,sackOK,TS val 2378811665 ecr 0,nop,wscale 7], length 0
16:03:35.586853 IP6 2001:db8::2.80 > 2001:db8::1.54742: Flags [S.], seq 1522609102, ack 2815779045, win 28560, options [mss 1440,sackOK,TS val 3063610173 ecr 2378811665,nop,wscale 7], length 0
16:03:35.586877 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [.], ack 1522609103, win 507, options [nop,nop,TS val 2378811674 ecr 3063610173], length 0
16:03:35.620678 IP6 2001:db8::1.54742 > 2001:db8::2.80: Flags [P.], seq 2815779045:2815779399, ack 1522609103, win 507, options [nop,nop,TS val 2378811708 ecr 3063610173], length 354: HTTP: GET / HTTP/1.1

Here you can see the start of a plaintext HTTP request: the three-way handshake as the TCP connection is established followed by a GET request. Even if the data is encrypted as it will be in most cases, it’s often useful to see the “shape” of the transmissions: did the client start sending data when it connected, did the server ever respond, etc.

Daniel Miessler has a good tutorial on tcpdump if you’re not familiar with it and don’t want to jump straight into the man page.

… with Docker

Docker sets up separate network namespaces for each container. To see the traffic across the interfaces of a single container you can nsenter the container’s network namespace:

# nsenter -t $(docker inspect --format '{{.State.Pid}}' my_container) -n tcpdump -nS port 80

This retrieves the PID for the container, and tells nsenter to enter the network (-n) namespace from the given target (-t) PID, and then run the given command (in this case tcpdump ...).

openssl s_client / s_server

When a connection is using TLS it’s often useful to try connecting to the server and see what certificate it presents, algorithms it negotiates, and so forth. OpenSSL offers two useful subcommands which can help with this: s_client for connecting as a client, and s_server for listening to connections.

For example, using s_client to connect to google.com on the standard HTTPS port shows us details about the server cert and its verification status:

$ openssl s_client -connect google.com:443
CONNECTED(00000003)
depth=2 OU = GlobalSign Root CA - R2, O = GlobalSign, CN = GlobalSign
verify return:1
depth=1 C = US, O = Google Trust Services, CN = Google Internet Authority G3
verify return:1
depth=0 C = US, ST = California, L = Mountain View, O = Google LLC, CN = *.google.com
verify return:1
---
Certificate chain
 0 s:C = US, ST = California, L = Mountain View, O = Google LLC, CN = *.google.com
   i:C = US, O = Google Trust Services, CN = Google Internet Authority G3
 1 s:C = US, O = Google Trust Services, CN = Google Internet Authority G3
   i:OU = GlobalSign Root CA - R2, O = GlobalSign, CN = GlobalSign
---
# ...

Whereas connecting to my webserver and providing an unknown host in the SNI field results in an SSL alert 112 (“The server name sent was not recognized”) and no server certificate is sent:

$ openssl s_client -connect chameth.com:443 -servername example.com
CONNECTED(00000003)
140384831313024:error:14094458:SSL routines:ssl3_read_bytes:tlsv1 unrecognized name:../ssl/record/rec_layer_s3.c:1536:SSL alert number 112
---
no peer certificate available
---
# ...

Often if you hit this kind of alert in an application the exact error will be lost somewhere in the many layers between the SSL library and the logs, so being able to directly connect and test can help diagnose a lot of issues.

Once a connection is established you can read and write plain text and it will be encrypted and decrypted automatically.

Java apps

If a Java app is involved in the connection, you can enable a lot of built-in debugging with a simple JVM property: javax.net.debug. You can tweak what exactly gets logged, but the easiest thing to do is just set the property to all and you’ll see information about certificate chains, verification, and packet dumps:

$ java -Djavax.net.debug=all -jar ....
# ...
found key for : duke
chain [0] = [
[
  Version: V1
  Subject: CN=Duke, OU=Java Software, O="Sun Microsystems, Inc.",
  L=Cupertino, ST=CA, C=US
# ...

More information about Java’s debugging options is available on docs.oracle.com.

Thread and core dumps

Higher-level languages frequently provide an interactive way to dump the current execution state of all of their threads (a “thread dump”). This is useful to spot deadlocks, some types of race conditions, and as a quick and dirty method of investigating hangs or excessive CPU usage.

With both Java and Go applications you can send a QUIT signal to have a thread dump printed out; Go applications will quit after doing so, Java ones will carry on running. At most terminals you can hit Ctrl and \ to send a QUIT signal.

For Java you can also use the jstack tool from the JDK to dump threads by PID; this can be useful if the application is running in the background or has redirected sysout:

$ jstack 8321
Attaching to process ID 8321, please wait...
Debugger attached successfully.
Client compiler detected.

Thread t@5: (state = BLOCKED)
 - java.lang.Object.wait(long) @bci=-1107318896 (Interpreted frame)
 - java.lang.Object.wait(long) @bci=0 (Interpreted frame)
 - java.lang.ref.ReferenceQueue.remove(long) @bci=44, line=116 (Interpreted frame)
 - java.lang.ref.ReferenceQueue.remove() @bci=2, line=132 (Interpreted frame)
 - java.lang.ref.Finalizer$FinalizerThread.run() @bci=3, line=159 (Interpreted frame)

# ...

A core dump provides more complete information about the state of a process, but is often more complex to interpret. The gcore utility from GDB will create a core dump of a process with a given PID. You can then generally load the core file using your normal debugger, depending on the language in question.

System calls

strace is the swiss army knife for seeing what a process is doing. It details each system call made by a program (you can filter them down, of course). For example:

$ strace -e read curl https://google.com/
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0 \236\0\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0P!\0\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\3\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\200l\2\0\0\0\0\0"..., 832) = 832
read(3, "\177ELF\2\1\1\0\0\0\0\0\0\0\0\0\3\0>\0\1\0\0\0\20Q\0\0\0\0\0\0"..., 832) = 832
# ...
read(3, "\0\0\0\0\0\0\0\4\25\345\366\302\273sE6\365wI\225\321|\3435Z\362\216\372\215\251aO"..., 253) = 253
<HTML><HEAD><meta http-equiv="content-type" content="text/html;charset=utf-8">
<TITLE>301 Moved</TITLE></HEAD><BODY>
<H1>301 Moved</H1>
The document has moved
<A HREF="https://www.google.com/">here</A>.
</BODY></HTML>
read(3, "\27\3\3\0!", 5)                = 5
# ...

Brendan Gregg has a nice guide on strace and alternatives.

… with docker

When the application is running in docker you can usually just strace it from the host with the correct PID (from e.g. docker inspect --format '{{.State.Pid}}' my_container). Sometimes you may need to trace the startup of an application though, which is a bit trickier. Instead you can run a new container using the same PID namespace as your target, and the permissions needed to strace:

$ docker run --rm -it --pid=container:my_container \
  --net=container:my_container \
  --cap-add sys_admin \
  --cap-add sys_ptrace \
  alpine

From within the new container you can install strace, and trace any running program within the target container using strace -p as normal. To start a new program you need access to the target container’s filesystem, which you can get to via /proc/1/root (PID 1 being the main process that docker started in the target container).

Files

Sometimes the problem might relate to file access. There are a couple of straight forward — but nonetheless useful — tools which might help here. inotifywait uses the Linux inotify subsystem to watch files or directories for operations. For example:

$ inotifywait -mr site/content
Setting up watches.  Beware: since -r was given, this may take a while!
Watches established.
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ OPEN 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ MODIFY 2019-05-08-debugging-beyond-the-debugger.md
site/content/post/ CLOSE_WRITE,CLOSE 2019-05-08-debugging-beyond-the-debugger.md
# ...

Here the -m switch makes inotifywait monitor the files forever (instead of exiting on the first modification, which is the normal behaviour) and r makes it recurse into the directory and monitor each file and subdirectory in there.

If you want to see what processes currently have a file open, fuser is the go-to tool. For example:

$ fuser -v /
                     USER PID ACCESS COMMAND
/:                   root     kernel mount /
                     chris      2961 .rc.. systemd
                     chris      2986 .r... gdm-x-session
                     chris      2994 .r... dbus-daemon
                     chris      3001 .r... gnome-session-b
# ...

Honourable mentions

These aren’t really debugging tools, but I feel it’s worth mentioning as they often feature somewhere along the debugging-of-weird-problems journey.

I’ve seen some weird and wonderful problems happen because a disk is full, so a quick df early on in the debugging process never hurts. Some apps may hang, some may corrupt their config, some may fall over and die; sometimes the manner in which they fail doesn’t obviously point to a disk space issue.

Another issue that comes up now and then — especially inside VMs or other environment that don’t have a decent amount of “noise” happening — is entropy exhaustion. A quick look at /proc/sys/kernel/random/entropy_avail should be enough to confirm that everything is ticking along nicely. If it’s exceedingly low then you may find that anything involving random number generation stalls (TLS connections for example).